If you’re fed up with ADT’s monthly fees or the service isn’t meeting your needs, you’re not alone. Many homeowners feel stuck when they try to end the contract. The good news is you can break the agreement without a surprise bill if you follow a clear plan.
First thing to do is locate the original agreement or the most recent bill. Look for the contract length, early‑termination fees, and any notice period. ADT usually asks for 30 days’ written notice, and you’ll often see a fee that drops as the contract ages. If you’re still within the first 12 months, the fee can be as high as three months of service, but after that it often halves.
Check whether you signed up for a promotional price. Those deals typically revert to the standard rate after a set time, and the contract may automatically renew. Knowing the exact dates helps you time your cancellation to avoid extra charges.
1. Gather Your Info – Have your account number, the name on the contract, and the address handy. A copy of the contract is useful if the call center asks for details.
2. Call ADT Customer Service – Dial the number on your bill and ask to speak with the retention or cancellation department. Be firm about ending the service and mention the notice period you found in your contract.
3. Put It in Writing – After the call, send a certified mail or email that states your intent to cancel, includes your account details, and references the contract clause. Keep a copy of the receipt or email confirmation.
4. Return Equipment – ADT will send a prepaid box for the keypad, sensors, and any cameras. Pack everything securely, label the box, and drop it off at the post office. Take a photo of the sealed box as proof.
5. Watch for Final Billing – You should receive a final invoice within 30 days. It will list any early‑termination fee, the last month’s charge, and a credit for returned equipment if applicable. If the amount looks wrong, call back with your paperwork ready.
6. Confirm Cancellation – After you’ve paid the final bill (or if the fee is waived), ask for a written confirmation that the account is closed. Store it with your other important documents.
By following these steps, you reduce the chance of surprise charges or a lingering service that keeps draining your bank account.
After you cancel, you’ll probably start looking for a new security solution. Our post on ADT Monthly Fee Explained breaks down what you were actually paying, and another article, Does ADT Work Without Internet?, shows how ADT’s setup compares to modern wireless options. If you want a system that doesn’t lock you into a long contract, consider providers that offer month‑to‑month plans, such as SimpliSafe or local UK alarm companies. Many of them let you keep the equipment if you decide to move, which saves you from a costly return process.
Finally, remember that canceling a contract is a right, not a favor. If the rep tries to keep you on the phone with a “special offer,” politely decline and stick to your cancellation request. You’ve done the homework, so you know exactly what you’re entitled to.
Canceling ADT doesn’t have to be a nightmare. With the contract details in hand, a clear written notice, and the equipment returned promptly, you’ll be free to choose a security system that fits your lifestyle and budget without the lingering fees.
Breaking a contract with ADT involves understanding the terms, potential fees, and exploring alternative solutions. Whether you're moving, upgrading, or changing security providers, it's crucial to know your options. Learn about ADT's cancellation policy, how to approach negotiations, and explore cost-effective alternatives. This guide provides insights to help you make an informed decision regarding your home security needs.
