Did Vivint Go Out of Business? Here’s What’s Really Happening in 2025

If you’ve seen Vivint’s ads disappear from TV or noticed their website look different, you might be wondering: Vivint went out of business? The short answer is no - they didn’t shut down. But something big did happen. In December 2022, Vivint was bought by NRG Energy, the same company that powers your lights and heater in many parts of the U.S. Since then, Vivint hasn’t just survived - it’s been rebuilding itself from the ground up.

What Actually Happened to Vivint?

Vivint didn’t collapse. It was acquired. NRG Energy paid $2.8 billion for the company and took on $2.4 billion in debt to make it official. That’s not a bailout. That’s a strategic move. NRG saw something most other companies missed: Vivint had over two million homes already wired with sensors, cameras, and smart thermostats. That’s a goldmine for energy management. Instead of just watching for break-ins, Vivint could now help families save on heating and cooling bills too.

The rebranding in May 2025 wasn’t just a logo change. It was a full pivot. Vivint went from being a security company to a smart home and energy services provider. Their new slogan? "Your home, smarter and greener." The old black-and-silver look? Gone. Now it’s warmer tones, softer lines, and a focus on comfort, not just alerts.

Is Vivint Still Running?

Absolutely. Over two million U.S. households still use Vivint systems. They’re managing nearly 27 million connected devices - from door locks to motion sensors to smart thermostats. Their customer base hasn’t shrunk. In fact, their average customer stays with them for nine years, which is the longest in the entire home security industry.

You can still call their 24/7 support line. You can still install new systems. You can still control everything through the app on your phone. The app still works on iOS and Android. The cameras still stream. The alarms still trigger. The only difference? Now, when your thermostat adjusts automatically, it’s not just for comfort - it’s to lower your energy bill.

What’s Changed Since the NRG Takeover?

The biggest shift is in what Vivint offers. Before, it was all about security: cameras, door sensors, panic buttons. Now, it’s energy too. Vivint’s new energy management tools can track how much power your HVAC uses, suggest when to turn off lights, and even sync with your utility provider to take advantage of off-peak rates.

One family in Phoenix, verified by NRG billing records, cut their monthly energy costs by 22% just by using Vivint’s automated settings. That’s not marketing fluff - it’s real savings. And NRG is pushing this hard. By Q2 2026, Vivint systems will fully integrate with NRG’s energy platforms. That means you’ll get one bill - for both power and security.

The old sales tactics? Still there, but under scrutiny. Vivint got hit with a $20 million fine from the FTC in 2023 for misleading financing deals. That’s why some people still hate talking to their sales reps. But under NRG, internal training has tightened. Customer service wait times are now 2.3 minutes on average - better than the industry’s 5.7-minute norm.

How Does Vivint Compare Today?

Vivint still sits at #3 in the U.S. home security market, behind ADT and SimpliSafe. But here’s the twist: it’s not competing with them the same way anymore.

• ADT still focuses on security. Big contracts. Big sales teams. Same old model.
• SimpliSafe is DIY. You install it. No contract. Cheaper monthly fees - but no professional help if something breaks.
• Ring is cheap, but you’re on your own. No 24/7 monitoring unless you pay extra.
• Vivint is the only one that ties security to energy savings. And they still do professional installation - which most customers say is worth the wait.

Monthly plans range from $29.99 to $59.99. That’s 15-20% more than SimpliSafe. But you’re paying for more than just a siren. You’re paying for someone showing up at your door to install everything right, for tech support that answers fast, and for a system that learns your habits to save you money on electricity.

Are People Still Happy With Vivint?

Mixed, but leaning positive. On Trustpilot, Vivint has a 3.8 out of 5 rating from over 8,400 reviews. Half of users gave it 4 or 5 stars. Why? They love the installation quality and how reliable the system is. One Reddit user said, "Their app is the most intuitive I’ve used. No lag, no crashes." But there’s friction. On Reddit, u/EnergyWatcher wrote: "After NRG took over, my billing got confusing. I didn’t ask for energy tracking - now it’s on my bill." That’s the new reality. You’re no longer just buying security. You’re signing up for a home ecosystem.

Yelp and the Better Business Bureau still show complaints - mostly about contracts being hard to cancel and pushy sales tactics. But the number of complaints has dropped 18% since 2023, according to internal NRG reports. Reputation is improving.

What About the Future?

Vivint isn’t resting. By the end of 2025, they’re expanding into 12 new U.S. markets. They’ve won the 2025 IoT Breakthrough Award for "Connected Home Company of the Year." Their smart lighting system took home the same award in 2024. That’s not luck - it’s proof they’re still innovating.

Analysts are bullish. Twelve out of fifteen financial firms tracking Vivint say "Buy." Why? Because they see a future where your alarm system and your electricity bill are one and the same. That’s not just smart home tech - it’s the next evolution of home services.

The only real risk? Customer confusion. If you signed up for security and suddenly get charged for energy optimization, you might feel tricked. But NRG is working on clearer communication. New customers now get a 10-minute explainer video before signing - something they didn’t have before.

Should You Still Use Vivint?

If you want the most reliable, professionally installed system with top-tier monitoring and you don’t mind paying a little extra - yes. Vivint is still the best in the business for hands-off, set-it-and-forget-it security.

If you’re looking to cut costs and you’re tech-savvy enough to install your own gear? Go with SimpliSafe or Ring.

But if you care about saving on energy bills, want a system that works with your thermostat and lights, and want someone to come to your house and make sure everything’s perfect - Vivint is still the only company doing it at this scale.

The truth? Vivint didn’t go out of business. It got smarter. And it’s not going anywhere.