When people ask if Vivint, a major U.S.-based home security provider known for professional installation and monthly monitoring. Also known as Vivint Smart Home, it was once one of the most talked-about names in monitored alarm systems. Still operating, the answer is yes—but the company isn’t what it used to be. Vivint still sends technicians to install systems, still offers 24/7 monitoring, and still has customers paying monthly fees. But after years of high prices, long contracts, and complaints about customer service, many are walking away. What’s left isn’t a booming brand—it’s a fading giant trying to stay relevant in a market flooded with cheaper, smarter, contract-free options.
What makes Vivint different isn’t the tech—it’s the sales model. You don’t buy the equipment; you lease it. That means you never own your cameras, panels, or sensors. If you cancel, you could be on the hook for thousands in early termination fees. Compare that to SimpliSafe, a do-it-yourself alarm system that lets you buy gear outright and cancel anytime. Or Ring Alarm, a system that integrates with smart lights and doorbells, costs less upfront, and has no hidden fees. These alternatives don’t lock you in. They don’t pressure you into 5-year deals. And they work just as well—if not better—when the internet goes down or your Wi-Fi cuts out, which is more common than you think.
Here’s the truth: Vivint’s cameras, motion sensors, and smart panels aren’t magic. They’re standard gear you can get elsewhere for less. The real value used to be the professional install and 24/7 monitoring. But now, companies like Vivint’s own competitors offer the same monitoring for half the price, with no contract. And you don’t need a technician to set up a Ring Floodlight Cam or a wireless CCTV kit. You can do it in under an hour with your phone. That’s why so many UK homeowners are switching. They’re tired of paying for a brand name instead of real performance.
So if you’re wondering whether Vivint is still worth it, the answer isn’t about whether they’re operating—it’s about whether they’re worth your money. The market has moved on. The best systems now are flexible, affordable, and owned by you—not leased from a company that makes its profit from your contract, not your safety.
Below, you’ll find real comparisons, hidden costs, and alternatives that actually deliver more for less. No hype. Just what works today.
Vivint didn't go out of business - it was bought by NRG Energy in 2022 and has since evolved into a smart home and energy management provider. Here's what's really happening in 2025.
